Privacy Policy
This privacy policy outlines how Patrick Spins collects, uses, stores, and protects your personal information when you access and use our online slot game platform. We are committed to safeguarding your privacy and ensuring transparency in all data processing activities. This document explains your rights under applicable data protection legislation in the United Kingdom and the European Economic Area, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Patrick Spins takes your privacy seriously and implements appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. By using our services, you acknowledge that you have read and understood this privacy policy and consent to the collection and processing of your information as described herein.
Information We Collect and How We Use It
Patrick Spins collects various types of personal information to provide, maintain, and improve our gaming services. When you register an account, we collect identification data including your full name, date of birth, email address, postal address, and telephone number. This information is essential for account creation, identity verification, and compliance with legal obligations related to age verification and responsible gaming.
We collect financial information such as payment card details, bank account information, transaction history, and deposit and withdrawal records. This data is processed securely through encrypted payment gateways and is necessary to facilitate financial transactions, process payments, prevent fraud, and maintain accurate financial records. Patrick Spins does not store complete payment card details on our servers; such information is tokenised and processed by our authorised payment service providers.
Technical data is automatically collected when you use our platform, including IP address, device type, browser type and version, operating system, gameplay history, bet amounts, win and loss records, session duration, and cookies. This information helps us understand how users interact with Patrick Spins, improve platform performance, detect and prevent fraud, ensure safe gaming practices, and comply with regulatory requirements.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Personal Identification | Name, date of birth, address, email | Account management and verification |
| Financial Information | Payment details, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device information, gameplay logs | Platform security and performance |
| Communication Records | Customer support messages, email correspondence | Service delivery and support |
| Marketing Preferences | Consent status, communication choices | Promotional communications |
Legal Basis for Processing and Data Retention
Patrick Spins processes your personal data under several legal bases as permitted by UK GDPR. We process data based on contractual necessity to provide our gaming services and fulfil our obligations to you as a customer. Certain processing activities are required to comply with legal obligations, including anti-money laundering regulations, taxation requirements, gambling licence conditions, and responsible gaming obligations imposed by the UK Gambling Commission.
Where required, we obtain your explicit consent for specific processing activities such as marketing communications, optional data collection for enhanced services, and the use of certain cookies and tracking technologies. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. We also process data based on legitimate interests where necessary to prevent fraud, ensure platform security, improve our services, and conduct business analytics, provided such processing does not override your fundamental rights and freedoms.
Data retention periods vary depending on the type of information and the purpose for which it was collected. Account information and transaction records are retained for a minimum of six years following account closure to comply with financial regulations and gambling licence requirements. Marketing consent records are kept for three years from the date consent was given or withdrawn. Technical logs and security data are typically retained for 12 months unless required longer for specific investigations. Communications with customer support are retained for three years to maintain service quality and resolve disputes.
| Data Type | Retention Period | Reason for Retention |
|---|---|---|
| Account registration data | 6 years after closure | Regulatory compliance |
| Financial transactions | 6 years after transaction | Legal and tax obligations |
| Gameplay records | 6 years after activity | Licence requirements |
| Marketing consents | 3 years | Consent management |
| Technical logs | 12 months | Security and fraud prevention |
| Customer support records | 3 years | Service quality and dispute resolution |
Your Rights and Data Security
Under UK data protection legislation, you have several rights regarding your personal information held by Patrick Spins. You have the right to access your personal data and receive a copy of the information we hold about you. You may request this by contacting our Data Protection Officer through the channels provided on our website. You have the right to rectification, allowing you to request correction of inaccurate or incomplete personal data.
You possess the right to erasure, commonly known as the right to be forgotten, enabling you to request deletion of your personal data in certain circumstances. However, this right is not absolute and may be limited where we are required to retain information for legal or regulatory purposes. You have the right to restrict processing, allowing you to request that we limit how we use your personal data in specific situations. You have the right to data portability, permitting you to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
You have the right to object to processing based on legitimate interests or for direct marketing purposes. Patrick Spins will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You have the right not to be subject to automated decision-making, including profiling, that produces legal effects or similarly significantly affects you, except where necessary for contract performance, authorised by law, or based on your explicit consent.
Patrick Spins implements robust security measures to protect your personal data. We employ industry-standard encryption protocols for data transmission and storage, including SSL/TLS encryption for all communications between your device and our servers. Access to personal data is restricted to authorised personnel only, with role-based access controls and regular security audits. Our systems are protected by firewalls, intrusion detection systems, and regular vulnerability assessments. We maintain secure backup systems to prevent data loss and ensure business continuity.
To exercise any of your rights or if you have concerns about how your data is processed, contact our Data Protection Officer at the email address provided on the Patrick Spins website. We will respond to your request within one month, although this period may be extended by two further months where requests are complex or numerous. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters, if you believe your data has been processed unlawfully.
Third-Party Sharing and International Transfers
Patrick Spins may share your personal information with selected third parties who assist us in operating our platform and providing services. We share data with payment processors and financial institutions to facilitate deposits, withdrawals, and transaction processing. These organisations are bound by strict confidentiality obligations and data protection standards. We work with identity verification service providers to comply with Know Your Customer (KYC) requirements and prevent underage gambling.
We engage technology service providers who host our infrastructure, provide customer support systems, deliver email services, and conduct data analytics. These providers process data on our behalf under strict contractual terms that require them to implement appropriate security measures and process data only according to our instructions. We may share information with regulatory authorities including the UK Gambling Commission, HM Revenue and Customs, and law enforcement agencies when required by law or to comply with legal processes.
Marketing partners may receive limited data where you have consented to receive promotional materials, but we never sell your personal data to third parties for their own marketing purposes. Professional advisors including lawyers, auditors, and insurance providers may access your data where necessary for professional services related to our business operations.
Some of our service providers may be located outside the United Kingdom and European Economic Area, resulting in international data transfers. Where we transfer personal data internationally, we ensure appropriate safeguards are in place. For transfers to countries without an adequacy decision from the UK government, we implement Standard Contractual Clauses approved by the UK Information Commissioner’s Office or rely on other lawful transfer mechanisms. We conduct due diligence on all international service providers to ensure they maintain adequate data protection standards.
| Third-Party Category | Purpose of Sharing | Safeguards Applied |
|---|---|---|
| Payment processors | Transaction processing | PCI DSS compliance, encryption |
| Identity verification services | KYC and age verification | Contractual data protection clauses |
| Cloud hosting providers | Platform infrastructure | Standard Contractual Clauses, encryption |
| Customer support platforms | Service delivery | Data processing agreements |
| Analytics providers | Service improvement | Anonymisation and aggregation |
| Regulatory authorities | Legal compliance | Legal obligation basis |
Cookies, Tracking Technologies and Safe Gaming
Patrick Spins uses cookies and similar tracking technologies to enhance your experience, analyse platform usage, and deliver personalised content. Cookies are small text files stored on your device that allow us to recognise you and remember your preferences. We use strictly necessary cookies that are essential for the platform to function, including session management, security features, and load balancing. These cookies cannot be disabled without severely affecting platform functionality.
Performance cookies collect information about how you use Patrick Spins, including pages visited, time spent on the platform, and error messages encountered. This data is typically aggregated and anonymised to help us improve our services. Functionality cookies remember your choices and preferences, such as language settings, display preferences, and gameplay options, to provide a more personalised experience. With your consent, we use marketing cookies to deliver targeted advertisements and measure campaign effectiveness.
You can control cookie settings through your browser preferences, although disabling certain cookies may limit platform functionality. Most browsers allow you to view, delete, and block cookies. Detailed information about managing cookies is available in your browser’s help section. Patrick Spins respects your choices regarding cookie preferences and provides a cookie management tool accessible through our website.
Our commitment to safe gaming extends to how we use data to protect vulnerable players. We monitor gameplay patterns and account activity to identify signs of problem gambling, such as excessive time spent on the platform, rapidly increasing bet sizes, frequent deposits, or requests to increase deposit limits. When concerning patterns are detected, we may contact you to discuss safer gambling options, implement temporary cooling-off periods, or suggest self-exclusion tools.
Patrick Spins provides various responsible gaming features including deposit limits, loss limits, session time limits, reality checks, and self-exclusion options. You can access these tools through your account settings at any time. We also provide links to independent support organisations such as GamCare, Gamblers Anonymous, and BeGambleAware, which offer confidential advice and support for individuals affected by problem gambling.
We process data related to safe gaming measures based on our legal obligations under gambling regulations and our legitimate interest in promoting responsible gambling practices. This processing is essential to fulfil our duty of care to customers and maintain our operating licence. Information related to self-exclusion is retained for the duration of the exclusion period plus six years to prevent circumvention of protective measures and comply with regulatory requirements.